S
Stephen Horrillo
The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
I noticed several problems with the car that needed to be fixed. I reported
the issues and left the car with them for repair. When I picked up the car I
noticed that most of my issues were not addressed. While waiting for parts
to arrive for the second round of repairs, I took the car home for a few
days. I found numerous other repair issues. I found 12 warrantee issues.
When I brought the car back I gave the Service Manager, Sammy Warnamally a
printed list, and copies of CARMAX's certification form showing why these
items were covered. I brought my car in on 6/1/07. When I got my car back 14
DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
valet key were not in yet, 3) convertible cover was not ordered, 4) trim
around the door handle wasn't addressed 5) visor wasn't replaced "because
Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
the car suffered a heavy impact or was driven a long distance down a dirt
road. Caked on white mud is on the inside door panels. For 2 weeks I have
been strung along by the service manager. When I asked to pick up my car
until the parts arrived, I was repeatedly told the seats were taken apart
and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
Parts Department told me their delivery takes a week at most and parts can
be overnighted for a nominal cost of $6 per item. I was lied to that my car
was ready except for the headrest motors. I was also lied to about the extra
set of keys being there. Despite involvement of Operations Manager Adam
Warner and General Manager Theresa, my vehicle is still not fixed. I have
lost many hours work, suffered grief, and have had to pay $606 payment for a
car I was only able to drive a few days. I am releasing this to the Media,
posting my story on Internet consumer protection websites, forums and
newsgroups to get together a class action lawsuit. I am registering a
complaint with the Attorney General's Office and State Attorney's Office, as
I suspect foul play.
As it is impossible to trust CARMAX, I want all further repairs to be done
at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
damage. Compensation for my monthly payment to Capital One for $606. My lost
time and wages estimated at 6 hours at $150 an hour. Grief and punitive
damages will be addressed in another arena.
Stephen Horrillo (e-mail address removed)
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
I noticed several problems with the car that needed to be fixed. I reported
the issues and left the car with them for repair. When I picked up the car I
noticed that most of my issues were not addressed. While waiting for parts
to arrive for the second round of repairs, I took the car home for a few
days. I found numerous other repair issues. I found 12 warrantee issues.
When I brought the car back I gave the Service Manager, Sammy Warnamally a
printed list, and copies of CARMAX's certification form showing why these
items were covered. I brought my car in on 6/1/07. When I got my car back 14
DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
valet key were not in yet, 3) convertible cover was not ordered, 4) trim
around the door handle wasn't addressed 5) visor wasn't replaced "because
Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
the car suffered a heavy impact or was driven a long distance down a dirt
road. Caked on white mud is on the inside door panels. For 2 weeks I have
been strung along by the service manager. When I asked to pick up my car
until the parts arrived, I was repeatedly told the seats were taken apart
and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
Parts Department told me their delivery takes a week at most and parts can
be overnighted for a nominal cost of $6 per item. I was lied to that my car
was ready except for the headrest motors. I was also lied to about the extra
set of keys being there. Despite involvement of Operations Manager Adam
Warner and General Manager Theresa, my vehicle is still not fixed. I have
lost many hours work, suffered grief, and have had to pay $606 payment for a
car I was only able to drive a few days. I am releasing this to the Media,
posting my story on Internet consumer protection websites, forums and
newsgroups to get together a class action lawsuit. I am registering a
complaint with the Attorney General's Office and State Attorney's Office, as
I suspect foul play.
As it is impossible to trust CARMAX, I want all further repairs to be done
at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
damage. Compensation for my monthly payment to Capital One for $606. My lost
time and wages estimated at 6 hours at $150 an hour. Grief and punitive
damages will be addressed in another arena.
Stephen Horrillo (e-mail address removed)
