problems with my dealer

[kayakjb]

I need some advice. I'm on my 2nd Subbie, both bought from the same local
dealer. My problem is that with both cars, every time I take it in for
things they haver a standard reply - we couldn't reproduce the problem.

On my '04 Forester, I kept complaining of drive train stiffness when turning
slowly, like into a parking lot. It reminded me of an old 4 wheel drive
with front axles engaged and powered, on dry pavement. I got the standard
reply.

After knowing that this was really binding up because the car wouldn't even
coast when the wheels were turned and going slow, I took it back and asked
for a mechanic to come for a test drive with me. He drove it 10 feet and
knew that the valve that disengages the rear drive was stuck. They replaced
it and now it drives normally.

My question is this: now it seems as if there is a humming noise from my
rear drive train. I can't help but wonder what kind of damange I did before
I actually got this think fixed. Should I complain to Subaru USA? I'm
still under warranty for a while.

Thanks.

 

[Carl 1 Lucky Texan]

I need some advice. I'm on my 2nd Subbie, both bought from the same local
dealer. My problem is that with both cars, every time I take it in for
things they haver a standard reply - we couldn't reproduce the problem.

On my '04 Forester, I kept complaining of drive train stiffness when turning
slowly, like into a parking lot. It reminded me of an old 4 wheel drive
with front axles engaged and powered, on dry pavement. I got the standard
reply.

After knowing that this was really binding up because the car wouldn't even
coast when the wheels were turned and going slow, I took it back and asked
for a mechanic to come for a test drive with me. He drove it 10 feet and
knew that the valve that disengages the rear drive was stuck. They replaced
it and now it drives normally.

My question is this: now it seems as if there is a humming noise from my
rear drive train. I can't help but wonder what kind of damange I did before
I actually got this think fixed. Should I complain to Subaru USA? I'm
still under warranty for a while.

Thanks.

You likely have a wheel bearing going bad - not uncommon on some Impreza
based soobs. At least get your complaint documented BEFORE the warranty
runs out - even if they can't 'duplicate' the problem. I'm betting you
will get their attention this time. but if not - and the problem
continues to get worse, you will be able to show them what you
complained about while under warranty.

Carl

 

[Tony Burns (permanent dismisser of Andy and AJS)]

Can you tell us what country you're in so we can assist.

This is a worldwide group if you didn't know.

Thanks in advance