C
curious
My 3 year warranty is up on the 26th. The dealer I have been going to
has shown to live up to the accusations made about dealers in general.
in this latest 30,000 miles service, the girl failed to deduct the
amount for replacing sparks plug which I found out after the service
was done that it was needed only at 60,000 miles for this car. (I am
sure she knew but didn't tell me ahead but I asked the detail of
everything done in the service and so found out about it.) She argued
with me that it's additional charge. I said "One surprise after
another" to make her realize that I wasn't buying her line though I
didn't specifically said that I wasn't going to pay hat amount. I knew
she was manipulating me but because I didn't want my day ruined any
further, I didn't say that she needed to deduct it. But after I left,
I turned around, after deciding to let her know that I paid the full
price not because I agreed with her and also pointed to her about her
manipulation with words. She was stubborn and wouldn't budge. So I
left knowing that I needed to deal with this con artist. So, I left
messages for the manager where I said I will share this experience
with many people all over the internet.
I was pissed off enough with her messing up my schedule yesterday
trying to save loaning me a car - she didn't offer me a loner car
and said it would take 5 hours and I didn't ask for it because they
could give me a ride to the hair salon and pick me up but after total
5 hours and I went to her and asked her about my car only to learn
that it would be another 2 hours and voila with an offer of a loaner
car, I said "you are offering me this after you wasted my time? She
said it was a full-day service. I said, "You didn't tell me that when
I was making appointment with you". I let the manager know - this was
done in person. Of course, he tried to cover for her but I didn't let
him. I left his office saying that I was unhappy. I also that I wasn't
coming back. Later, I called and left a message telling him in his
voice mail that I controlled my anger and did not show because I was
not going to give them any more business. I wrapped my message with
"You lost a customer".
I was pissed off already but with this stunt of cheating attempt for
spark plus work, she made me having to call the manager again - he was
not in at that time - to let him know what I planned to do which is
what I am doing RIGHT now. He called me back acting like I was a
trouble maker, offering me to refund the whole amount put on my credit
card in the form of a check. The amount was after the service credit
of $72.54 that I had with them. That service .was for the previous
girl failing to check the tires - I made the specific request cus
pressure looked too low; I requested after they brought the car to me
after an oil change since I forgot to tell the girl beforehand. She
said it was done but I knew it wasn't done as the tire pressure
still looked the same but she was busy and so I left, planning to put
air on my own. But I got busy and before I got a chance to check, I
had a flat tire in the rain and had a long day and also costed me
having to replace rather than repair. So, I informed the manager about
the consequences I faced.
When he returned the call, during the conversation, he said something
like "I was going to give you some service credit but after you said
this, I won't'. What I said was that either she lied or she was
incompetent to not see that the tire pressure was too low and the guy
who was supposed to check did not check. So I told him that he
insulted me with covering for her and pointed out his failure to
acknowledge my complaint. He ended up checking into the matter and
voila!. There was no paper work on that by the tech guy. When he asked
the girl, she said she took his word. So, he ended up offering me
some service credit. So, I gave them another chance, which was my last
oil change and then this latest service check.
This latest experience made me realize that since my warranty is up in
a couple of weeks anyway, it's time I stop using their service if
these girls are going to be like that.The first one used to be good. I
don't know what happened to her. . The second one, the one I made an
appointment with this lasttime was a con artist from the beginning.
The manager said he is mailing the check to me tomorrow, obviously to
shut me up as I had told him in the message I left that this info of
my experience will be in all Subaru forums I can find on the
Internet. Some of you may be curious which dealer this is. Stay
tuned....
BTW, when I made the appointment, I asked her in detail what were
going to be done. I also told her that I would want to see the list
when I come in before I agree to the work order. Still, after she made
me signed, she failed to give me a copy and I had to ask. Like I
said, this girl was all about ripping me off. Plain stupid to pull
the stunt she did with failure to adjust their rate due to not
needing spark plugs replacement.
Okay, this is one forum....
Now, I'll wait to see whether he actually send the check or not.
has shown to live up to the accusations made about dealers in general.
in this latest 30,000 miles service, the girl failed to deduct the
amount for replacing sparks plug which I found out after the service
was done that it was needed only at 60,000 miles for this car. (I am
sure she knew but didn't tell me ahead but I asked the detail of
everything done in the service and so found out about it.) She argued
with me that it's additional charge. I said "One surprise after
another" to make her realize that I wasn't buying her line though I
didn't specifically said that I wasn't going to pay hat amount. I knew
she was manipulating me but because I didn't want my day ruined any
further, I didn't say that she needed to deduct it. But after I left,
I turned around, after deciding to let her know that I paid the full
price not because I agreed with her and also pointed to her about her
manipulation with words. She was stubborn and wouldn't budge. So I
left knowing that I needed to deal with this con artist. So, I left
messages for the manager where I said I will share this experience
with many people all over the internet.
I was pissed off enough with her messing up my schedule yesterday
trying to save loaning me a car - she didn't offer me a loner car
and said it would take 5 hours and I didn't ask for it because they
could give me a ride to the hair salon and pick me up but after total
5 hours and I went to her and asked her about my car only to learn
that it would be another 2 hours and voila with an offer of a loaner
car, I said "you are offering me this after you wasted my time? She
said it was a full-day service. I said, "You didn't tell me that when
I was making appointment with you". I let the manager know - this was
done in person. Of course, he tried to cover for her but I didn't let
him. I left his office saying that I was unhappy. I also that I wasn't
coming back. Later, I called and left a message telling him in his
voice mail that I controlled my anger and did not show because I was
not going to give them any more business. I wrapped my message with
"You lost a customer".
I was pissed off already but with this stunt of cheating attempt for
spark plus work, she made me having to call the manager again - he was
not in at that time - to let him know what I planned to do which is
what I am doing RIGHT now. He called me back acting like I was a
trouble maker, offering me to refund the whole amount put on my credit
card in the form of a check. The amount was after the service credit
of $72.54 that I had with them. That service .was for the previous
girl failing to check the tires - I made the specific request cus
pressure looked too low; I requested after they brought the car to me
after an oil change since I forgot to tell the girl beforehand. She
said it was done but I knew it wasn't done as the tire pressure
still looked the same but she was busy and so I left, planning to put
air on my own. But I got busy and before I got a chance to check, I
had a flat tire in the rain and had a long day and also costed me
having to replace rather than repair. So, I informed the manager about
the consequences I faced.
When he returned the call, during the conversation, he said something
like "I was going to give you some service credit but after you said
this, I won't'. What I said was that either she lied or she was
incompetent to not see that the tire pressure was too low and the guy
who was supposed to check did not check. So I told him that he
insulted me with covering for her and pointed out his failure to
acknowledge my complaint. He ended up checking into the matter and
voila!. There was no paper work on that by the tech guy. When he asked
the girl, she said she took his word. So, he ended up offering me
some service credit. So, I gave them another chance, which was my last
oil change and then this latest service check.
This latest experience made me realize that since my warranty is up in
a couple of weeks anyway, it's time I stop using their service if
these girls are going to be like that.The first one used to be good. I
don't know what happened to her. . The second one, the one I made an
appointment with this lasttime was a con artist from the beginning.
The manager said he is mailing the check to me tomorrow, obviously to
shut me up as I had told him in the message I left that this info of
my experience will be in all Subaru forums I can find on the
Internet. Some of you may be curious which dealer this is. Stay
tuned....
BTW, when I made the appointment, I asked her in detail what were
going to be done. I also told her that I would want to see the list
when I come in before I agree to the work order. Still, after she made
me signed, she failed to give me a copy and I had to ask. Like I
said, this girl was all about ripping me off. Plain stupid to pull
the stunt she did with failure to adjust their rate due to not
needing spark plugs replacement.
Okay, this is one forum....
Now, I'll wait to see whether he actually send the check or not.