Cannot shift out of drive

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Saturday, 5:46 PM. 22 Forester; no problems x 3 years. Wife got home from a shopping trip and could not put the car in PARK. I couldn't either; engine could not be turned off and I didn't know what else to try. I went in the house and tried to call the dealer but got no one; was looking for user forum on computer when wife called me to tell me she got it in PARK somehow. She tried using all the buttons but doesn't know which one did it. Temporary relief! What happened -- and how do we prevent this?

If this has been answered previously, I apologize for not reading all 34 pages of questions; I read only 10 but it took an hour and a half. This forum could be better ORGANIZED BY SUBARU.
 
Wow that's strange. What model year?
I don't think Suburu really has anything to do with this forum. It's just enthusiasts and owners.
 
It's a 1922, purchased in December 2021: our first, and we like it alot. I don't know what buttons / switches she tried; I was in the house looking up this forum. She doesn't understand all the various controls and functions but she was getting desperate to be able to turn off the engine and put it in PARK; she (and I) couldn't get the shift lever out of DRIVE or turn the engine off. Sticky situation.
 

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