I have the same problem - Navigation is worthless - jumping all around etc. Have the bubbles (signs of humidity condensation?). These units were built by Harmon-Karden according to my Service Rep at my Subaru Dealer. There are thousands of failed units in these units for 2019 and replacement units (many of them) are on backorder (apparently, the head units were not properly sealed and thus allowing humidity to mess up the electronics - made in China??) . The Service Manager seems to think these things will be replaced at not cost to the owner - the operative words here is "seems to think". So, there is no hard commitment thus far. Frankly, using WAZE instead of the Nav system provided by Subaru is MUCH better - though there is no large screen. But WAZE is seems to know what is going on at any given time, and will fit the route to avoid the traffic or other delays (construction). Lets you know where he cops and cameras are, etc.
At this point I am not excited with the quality of Subaru. Front seat split (the plastic like panel on the Drivers side just split). New seat cover even though the warranty was out. Then I took it in for an Oil Change and an Inspection. They found leaking oil from the right rear shock absorber. This is a famous scam to squirt oil on the shock so you can see the leak - so I asked to see it. Sure 'nuf it was legit. They changed out the shock (not like the shocks I replaced on my Chev wagon - these babies are spring over shocks - $680. Again the dealer is covering it.
Now it is in the shop for an unknown reason. The original battery died - and I am thinking that there is a malfunction in the car where after I turn off the car something is not shutting down and drawing the battery down. Lock it at the end of the day = only to come out in the morning and the car is totally dead. Unlocked the car using the key in my FOB. Then called AAA. The AAA guys declared battery was shot - maybe, but he was happy to sell me a new battery. But after installing the new battery, there would be only a few functions that would work. (Overhead cabin lights, the dash board lights and that's about it). Could not lock/unlock the doors except the drivers door using the key from the inside of the FOB.
I am really concerned about what this is going to cost me. I honestly think something is wrong with the Computer(s) $$$$
Like someone here has said. Will unload this thing as soon as it is fixed. And it only has 40,000 miles on it.
TLDR: I don't trust the Subaru dealerships (I've dealt with two) or Subaru of America. I'll never buy another Subaru as long as I live. I tell everyone that'll listen about my experience with my Outback.
I have a 2019 Outback Limited with 33,300 miles and I have the same problem with my head unit.
I took it in at ~27,000 miles, before the warranty ran out, and reported, again, the problems with my infotainment system, split leather driver seat, back and bottom (butt), misaligned driver door scraping paint and primer off to bare metal. The mechanic said everything was from abuse! The dealer wouldn't do anything. I called SOA and after checking with the dealer, they sighted abuse as well, however they gave me a credit for less than the cost of the one leather seat!
I'm on my third battery replaced under warranty, the first replacement was at around 3000 miles! My infotainment system has been reported every time I took it in for service and it was always stated, "cannot reproduce". The day I bought it, when I left the dealership, it was late and although the car was clean, I noted that all four tires had different pressures varying from 30# to 50#. I called my sales rep the next morning and reported this. I realized that the right front tire lost about 2# per day! I spoke with my sales rep several times about the air loss and eventually took it in at about 2700 miles. They found a screw in the front right tire and tried to say I got it after taking delivery of the car! My sales rep backed me up so they replaced the tire. Since I hadn't bought the "road hazard" plan when I bought the car, I bought it at that visit. When I bought my car, the Subaru finance manager had gone home by the time the deal was done. I had to go to their Audi dealership for their finance manager to close the deal. While this was happening, they were cleaning my car and inserting the screw in my tire (joking)!
My wife was in a horrific crash in 2021 that totaled her Honda CR-V, and after she was able to drive, cars were hard to find because of the supply chain problem caused by the pandemic. Again as with my case, the Subaru was the safest rated vehicle we could afford by the Insurance Institute for Highway Safety (IIHS), 2021 Forester Touring. The Forester is a dream compared to my Outback. It troubles me that although all the parts for both cars are made in Japan, the Outback is assembled in Indiana and the Forester is assembled in Japan.
I understand that many people love Subaru's and have had great experiences with them. A close friend has two right now, a Legacy & Outback, and has had five before these two! He was a factor in me choosing my Outback.
I apologize for my rant.
