2018 Subaru Outback 2.5 limited - 88k mileage - CVT issue - Waiting on SOA approval

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Hi -
I took my 2018 Outback 2.5 Limited (88k ) for humming noise at low 20 mph to 65 mph , pitch gets louder with speed.
Shifting problem at low speeds. Low bang when shifting from drive to park or reverse to park. It took the Subaru dealer two confirm CVT issue, almost a week later... still waiting for SOA to approve of $ amount. How long does it take to replace CVT? How long did the dealer have your car?
Thank you,
Steve
 

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