That's why I sold my Subie. Truly _awful_ warranty backup!
At a tad over 5k, I started getting clutch slippage. On several
occasions, with the service manager in the passenger seat, I showed
him the RPM's jumping up while the speed didn't increase. Right to
my face, he said "I don't see a problem". Subaru was no help at all.
About a year after I sold the car, I started hearing about similar
problems on '01 Subies on "Click and Clack" and in newspaper articles.
The only reason the problem didn't get more press is that so few OBW
were sold with stick shifts, especially since the uptrim and H6 models
were auto-only.
I've had great experiences with my Toyota and Jeep dealers and
warranties. My Tacoma had an early production major defect. My
Wrangler was at the dealership on such a regular basis, for BIG stuff,
that I got to know everyone in the service dept.'s name. All
warranty work was done with a smile.
Good luck! Dealerships are independent businesses, so here's to yours
being better than mine. I really liked my Subaru, it's too bad
nobody would stand behind it.
You know, it's funny you mention that clutch slippage problem. My
husband sat with two different Subaru mechanics and showed them the
same thing, that the RPM would sometimes jump when there was no change
in speed, and one said he didn't see the problem; the other said
something about how the clutch on Subarus is touchy. You make a good
point about manual transmissions; mine has had a rough idle since day
one, which I would have thought was normal if the Subaru dealer hadn't
given me an automatic Forester, same year, as a loaner and I saw how
nice and quiet the idle was. They didn't have another stick-shift on
the lot to compare with to see if they are all rough. I have given up
on both problems since at least they don't seem to be getting any
worse. I imagine once the warranty expires they will figure out what's
wrong, but at least it's in their records that we've complained
several times about these issues.
I figured the dealer would say the paint flaking was not Subaru's
problem, and yes, he decided something must have stuck inside the
wheel well and caused the paint to start to crack. That seems unlikely
to me--something hit it just hard enough to crack the paint and make
it start flaking, but didn't leave a dent? But the dealer seemed to
think my insurance company would buy that, so we'll see.
-yngver